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Customer Support Specialist Huvudkontor Stockholm, Sverige
Vi söker en Customer Support Specialist till vårt team
Är du passionerad för elbilsindustrin? Gå med i vårt dynamiska supportteam som Customer Support Specialist och var med och forma framtiden för elektrisk mobilitet!
Om Chargepanel:
ChargePanel tillhandahåller en ledande plattform för elbilar som sammanlänkar alla delar av laddnings-ekosystemet. Vårt mål är att göra elbilsladdning enkelt, tillgängligt och pålitligt för alla. Vi tillhandahåller innovativa mjukvarulösningar som smidigt integreras med alla laddpunkter, vilket skapar en bättre upplevelse för elbilsförare, företag och fordonsflottor.
Rollen
Vi söker en Customer Support Specialist till vårt växande team. Som Customer Support Specialist kommer du att vara ChargePanels röst och säkerställa att våra kunder får en bra användarupplevelse. Du kommer att felsöka tekniska problem, vägleda användare genom våra produkter och samarbeta med övriga team för att skapa kontinuerliga förbättringar.
Huvudsakliga ansvarsområden
· Ge support via flera kanaler såsom e-post, livechatt och telefon · Svara på produktfrågor och assistera potentiella kunder · Felsöka tekniska problem och leverera positiva kundupplevelser · Hjälpa kunder med setup av laddstationer · Ge teknisk support till användare, fastighetsägare och installatörer via e-post och telefon · Fungera som första kontaktpunkt för kundärenden, ibland brådskande · Samarbeta med våra sälj- och utvecklingsteam för att rapportera buggar och produktförbättringar · Skapa och uppdatera kunskapssartiklar, FAQ’s och intern dokumentation · Samarbeta med våra branschpartners · Assistera nationella och internationella partners med våra laddningstjänster och produkter
Idealisk kandidat
· Flytande i engelska och svenska (ytterligare språk är en bonus) · Bosatt i eller kring Stockholm, med möjlighet att arbeta från vårt kontor · Erfarenhet från kundorienterade roller · Tekniskt kunnig med starka problemlösningsförmågor · Noggrann och proaktiv · Passionerad över att hjälpa andra och leverera exceptionell service · Visa uthållighet och beslutsamhet när du står inför utmaningar · Nyfiken, flexibel och lösningsorienterad med stort tekniskt intresse · Tidigare erfarenhet av teknisk kundsupport (meriterande)
Kan du uppfylla de flesta av dessa krav, men inte alla? Skicka gärna in din ansökan ändå, vi vill fortfarande väldigt gärna höra från dig.
Vad vi erbjuder
· Möjlighet att bidra till ett växande, innovativt företag · Varierande arbetsuppgifter som utvecklas i takt med företaget · Utbildning och kunskapsdelning · 30 betalda semesterdagar · Firskvårdsbidrag · Pension · Betald föräldraledighet · Tillsvidareanställning (6 månaders provanställning)
Gå med i ChargePanel och bli en del av ett team som innoverar inom elbilsladdning. Vi värdesätter balans mellan arbete och fritid och främjar en innovativ, samarbetsinriktad miljö där dina insatser kommer att göra verklig skillnad.
Avdelning: Teknik Roll: Customer Support Specialist Anställningsform: Tillsvidare (6 månaders provanställning)
Ansökningstyp: CV och personligt brev Ansök till:
Sekretessöversikt
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Cookie Policy
Privacy and Integrity Policy
We believe in being transparent about how your information is being used and stored.
As a user or visitor of our services/website, you accept the guidelines as written in the terms and conditions for our handling of personal details under this integrity policy.
Privacy and Integrity Disclaimer
We are responsible for the processing of your personal data on our website. Being responsible means that we want to make sure that you as a visitor are aware that we collect your personal information, how we do it and why. We also make sure that you can actively request to have your information changed, limit how we use your information, request the information we have about you or use the right to be completely deleted from our systems. We do not share your information with third parties without your own consent.
Why do we collect your data
ChargePanel collects and uses your personal data to fulfill, improve and adapt our commitments, products and services, to provide you with the services and gather statistics to develop our website and services. For example, if we see that many people visit a certain page, we can assume that this is what many people find the most interesting and we can manage the content accordingly. Another example is that if we see that many people click on a specific topic or download an information brochure about a particular subject, it can help us to write more about that subject or adapt our services accordingly.
We also use the information for marketing purposes to inform about the products and services from us and to provide relevant information and news that we determine you may have an interest or need for. You can at any time ask us to change your details, have them extracted or ask us to remove you completely from our databases. You can click on the link “Unsubscribe” in the mail(s) from us or email us directly.
What information is collected
Depending on how you interact with ChargePanel, your personal data may be in one of the following categories:
Contact information such as name, e-mail address and telephone number
Other information we receive from you through your contact with us.
User information on the use of our website and our services. Such information may include IP numbers, type of device, browser and information on how you interact with our site, such as which pages you visit, which buttons you click, and so forth.
How do we collect data
The most common way you would share data with us is when you choose to share the information about yourself in a form. For example, when you fill out the contact form on our website. It is always possible to ask us to change the information, request your information or request to be removed completely from our databases.
Information you choose to share with us via forms or cookies
We also collect information via “cookies”. A cookie is a text file that is placed on your hard drive and which is normally used to improve the website for the user, for example to be able to automatically adapt a website according to the wishes of the visitor and their choices. Cookies mean, among other things, that our web server recognizes you and automatically extracts information that you have previously registered so that you do not have to enter the information again, which can save time, give better functionality and a smoother user experience. You can choose whether you want to accept or block cookies. Most browsers automatically accept cookies, but you can change the browser settings so that the browser refuses cookies.
Please note that if you choose to block cookies, this may in some cases degrade the functionality, usability and experience of the site.
Are you already a client of ChargePanels services
This is the privacy policy for our website and not for the systems and various other digital services that we provide. If you are a customer of ChargePanels systems, software or applications, you can find information about our privacy policies and how we work with GDPR within the respective applications, software and systems for which you are a client.
Which providers do we use to perform the services
useFathom
HubSpot
How long do we save personal details
If you have initiated contact with us yourself, we will store your contact information until you or ChargePanel for any reason wish to terminate the contact. If we have initiated the contact, your data will be stored for as long as there is a mutual interest and /or need for this or until you or ChargePanel for any reason wish to terminate the contact.
How do we process data for the purpose of employment applications
The personal information collected and processed through our job application processes, such as are only made available to relevant employees of ChargePanel and are used only for recruitment purposes. Your personal information is handled for recruitment purposes and we only save the data for as long as it is necessary for this purpose and in order to fulfil the purpose for which the data was collected. Data may be retained for a maximum of twenty-four months for the potential matching of future available employment positions. In some cases, where obligated according to law, we may need to store the data for a longer duration. If you would like your employment data deleted, corrected, updated or restricted please contact us here:
Security of information
We take the security of information very seriously and we take every precaution to store your personal information securely. In order to protect information from unauthorized access, alteration, dissemination and destruction, we handle information with established and up to date security standards and procedures.
Revisions and updates
This Privacy and Integrity Policy can be revised, for example in the case of updates and changes due to law. We recommend that you review this policy regularly to remain informed and up to date with the latest revision.
Questions regarding this Policy
If you have any questions or recommendations regarding this policy or our handling of information, or would like to request your information, update your information or delete your information, please contact us here:
